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Bell Aliant Customers Furious With Price Increase Amid COVID-19 Pandemic

Many customers are screaming foul at Bell Aliant because they followed through on a promised price hike. Some customers didn’t see the increase apply until their March bill arrived and the global COVID-19 pandemic had set in.

Bell Aliant announced to customers on their December bill that they would be raising prices. Customers are posting online that they’ve seen increases from $5-$15.

Customers like Brad Hearn on Twitter say, “Big shout out to @Bell_Aliant during this time of need for all Canadians for increasing your service prices!”

Bell Aliant spokesperson Katie Hatfield, said customers were told about the increase on their December bills.

“Customers saw the increase on their February bills, though some saw it on their March bill because of where they fall in the billing cycle and may have believed it was a new increase,” she said.

“We also announced after the COVID-situation began that any new price changes on any service would be postponed indefinitely.”

With public school’s being closed across the province and switching to an online learning model, some are calling for the internet to be designated an essential service. Many in Nova Scotia currently don’t have access to high speed internet or simply can’t afford it.

For customers who thinking of cutting the cord, it should be noted that there is more competition today than ever before in the internet and TV market. New companies are emerging that are using the infrastructure of Bell Aliant and Eastlink to distribute internet, phone and television for less than the big companies.

Purple Cow Internet delivers what they call “Hybrid Fibre” to customers for $60 per month, with a one time setup fee of $55.

Bell Aliant’s Fibre internet starts at $69.95 with a $59.95 activation fee to new customers for two years. After that period the price is $104.95 and as they say, “Prices may increase during subscription.”

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